Terms of Service

1. Acceptance of Terms

By accessing or utilizing the Ionicx Digital website, platform services, interaction design models, or middleware APIs, you agree to be bound by these Terms of Service ("Terms"). If you are entering into this agreement on behalf of a corporate entity, you represent that you hold the legal authority to bind that organization.

2. Platform & Service Scope

Ionicx Digital provides an enterprise Multi-Experience Platform designed to rewire customer touch-points and orchestrate user-driven journeys across Web, Mobile, Voice IVR, and Messaging interfaces.

• Core Platform Services: Cloud-hosted orchestration engine, interaction design model builders, and middleware API connectors.
• Professional Implementation Services: Solution architecture consulting, journey rewiring integration, and custom connector engineering provided under separate Master Services Agreements (MSA).

3. Service Level Agreement (SLA) & Uptime

Production multi-experience touch-point routing is backed by a 99.99% Journey Uptime SLA for enterprise tier subscribers. Maintenance windows and scheduled updates are communicated with at least 72 hours advance notification.

4. Intellectual Property Rights

All proprietary code, interaction design patterns, software architecture, trademarks, and content displayed on ionicxdigital.com are the exclusive intellectual property of Ionicx Digital. Enterprise clients retain full ownership of their end-user data and custom business workflows.

5. Limitation of Liability & Governance

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

6. Corporate Inquiries

For legal notices or questions regarding service contracts, please write to: