Privacy Policy
Effective Date: 22 September 2026 | Last Updated: September 2026
1. Overview & Commitment
Ionicx Digital ("Company", "we", "us", or "our") values your privacy and is dedicated to protecting the personal data you share with us. This Privacy Policy governs our web platform (ionicxdigital.com), multi-experience integration APIs, and demonstration services.
Our data processing operations are strictly designed to comply with applicable data protection legislation, including the Digital Personal Data Protection Act (DPDP) 2023 of India and international security best practices.
2. Information We Collect
We collect information that you directly provide when interacting with our digital touch-points or booking a demo:
- Contact Identifiers: Full name, professional work email address, phone number, company name, and job title.
- Touchpoint Requirements: Channel volume estimates, integration tech stack, and user intent preferences submitted via demo booking forms.
- Technical Diagnostics: IP address, browser type, operating system, timestamped request logs, and performance metrics collected automatically during website interactions.
3. How We Use Your Information
Personal data collected by Ionicx Digital is utilized exclusively for the following lawful business purposes:
- Scheduling and delivering customized multi-experience platform demonstrations.
- Responding to inquiries and technical evaluation requests submitted through our contact forms.
- Fulfilling legal, audit, and regulatory obligations under Indian law.
- Enhancing platform security, preventing fraudulent submissions, and optimizing website experience.
4. Compliance with DPDP Act 2023 (India)
Under the Digital Personal Data Protection Act (DPDP) 2023, Indian citizens ("Data Principals") possess specific statutory rights regarding their personal data:
Right to Access Summary
Request a summary of personal data being processed and third parties with whom data has been shared.
Right to Correction & Erasure
Request correction of inaccurate data or complete deletion of personal records no longer required.
Right to Withdraw Consent
Withdraw consent for communication at any time without impacting prior lawful processing.
Right to Grievance Redressal
Direct access to our designated Data Protection Officer for prompt resolution of privacy concerns.
5. Data Storage & Security Controls
We enforce strict technical and organizational safeguards aligned with ISO/IEC 27001 standards. All data in transit is encrypted using AES-256 and TLS 1.3 encryption protocols. Access to collected lead data is restricted to authorized personnel under confidentiality agreements.
6. Contact Data Protection Officer
For questions or DPDP rights requests, please contact our Privacy Team: